Ficep Corporation

Our Services

Ficep Corporation Maintains the Highest Ratio of Customer Service Staff to Installations in the Industry! 

When Ficep Corporation was founded at the end of 2002, it consisted of a staff of two salesmen, one service tech and almost no existing customer base as the full Ficep product line had not been offered in North America prior to the founding of Ficep Corporation. The rapid acceptance of Ficep's industry-leading technology enabled us to quickly gain a substantial market share in North America by offering to the industry technological solutions that were not previously available to fabricators in North America. The thirst of the market for better CNC solutions that achieved the type of accuracy, productivity and technology that was previously not available in North America enabled us to achieve in excess of 1,200 CNC system installations in North America in this short period of time.

Growing the sales is impressive but not as important as developing the type of customer service capability that the market deserves. We appreciate that with most of our customers our CNC line represents the heart of their production facility, and if this goes down, their entire manufacturing operation can suffer almost immediately.

When you start a business, sales need to be the initial ingredient in a successful business plan, but continued growth can only transpire as the result of successful customer service. During the past few years our investment in this part of the business has been paramount and continues as our customer service staff has now grown so that our ratio of customer service staff to installations is the best in our industry!

The size of a customer service organization compared to the number of installations is extremely important, but this is only part of a successful support plan as the organization within the team and their ability to embrace state-of-the-art technological solutions is what is behind a successful customer service team!

Presently 98% of Incoming Service Calls are Resolved Remotely!

The progressive changes that have been implemented to-date permit us to now resolve 98% of customer challenges on the same day. This is a testament to the power of the Ficep "TeleService" which through the internet unleashes the diagnostic power of our PC based control system so we can essentially place a tech on-site in minutes! The same diagnostic routines, parameter changes, software installations, etc. that a tech traditionally performs on-site can now be implemented remotely through the internet.

Let's explore some of the investments and progressive changes that we have implemented during the past few years to grow our customer support.

Services and Operations

We are committed to continue to invest and improve in this area to make sure we deliver the best customer service that you can experience!